Building trust in Generative AI: Strategies for Overcoming Barriers in the Boardroom with Slalom's David Frigeri.

On the podcast David quizzes David on the critical importance of building trust in AI tools, both at the individual user level and with executive leadership. David provides real-world examples of how companies are leveraging AI, particularly in areas like call centers, to drive efficiency and improve the employee experience. There is also priceless practical advice for digital leaders on how to approach AI implementation, emphasizing the need for a disciplined, long-term mindset rather than chasing the latest hype. He highlights the key 'switches' that organizations must get aligned in order to unlock the full benefits of their AI investments.