Operational Resilience in the Wake of the CrowdStrike Outage: Insights from PagerDuty's VP EMEA

In this episode, David sits down with Eduardo Crespo, VP EMEA at PagerDuty, to discuss the critical importance of operational resilience in the aftermath of the CrowdStrike outage that impacted thousands of companies worldwide. Eduardo provides insights from the frontlines, sharing his perspective on how this "black swan" event exposed the fragility of interconnected systems and the economic impacts outages can have on businesses. He dives into the varying levels of operational maturity across organizations and the urgency for companies to prioritize resilience, automation, and robust incident management practices. The conversation also explores the evolving role of the board and C-suite in driving these initiatives, the push from regulations like DORA, and the balance between investing in cutting-edge technologies like generative AI while ensuring a strong operational foundation. Eduardo draws from his diverse background in finance, consulting, and technology to offer a unique lens on the challenges and opportunities businesses face in an increasingly complex digital landscape. Don't miss this timely discussion on a topic that should be top of mind for every technology leader.